“Tebra is building the operating system for the connected practice of the future with solutions to support practice growth, the patient experience, care delivery, and the billing and payments process,” Travis Schneider, co-CEO and co-founder of PatientPop, said. The combined company currently has approximately 1,000 employees supporting more than 100,000 healthcare providers who are delivering care to more than 85 million patients in the U.S. The name Tebra is derived from the word “vertebrae” and symbolizes the role the new company serves as the backbone of practice success, delivering digital technology to connect providers and their patients. Now with Kareo we can finally bring to the market the all-in-one platform our practices have been demanding.” “But the one thing our customers have been asking for over the years is a deeper integration with their clinical and financial system of record. “PatientPop helps doctors attract more patients, manage their reputation, and grow their business,” Luke Kervin, co-CEO and co-founder of PatientPop, said. Together as Tebra, PatientPop and Kareo will support the connected practice of the future and modernize every step of the patient journey. Kareo contributes technology to support practice operations, including a fully certified Electronic Health Record (EHR), scheduling, insurance billing, patient payments, and more. PatientPop contributes technology to support practice growth, including practice websites, online appointment booking, search marketing, digital registration, messaging, and more. “That’s why we’re so excited to join forces with PatientPop to help doctors grow their practices online and deliver a modern experience.” But unfortunately, not all doctors have been able to keep pace with these expectations like other industries have,” Dan Rodrigues, CEO and founder of Kareo, said. “Patients today expect a seamless, digital experience from healthcare like they have in every other aspect of their lives. The COVID-19 pandemic has hyper-accelerated these trends as providers adopt digital technology to extend access to care and stay connected to patients. Patients are paying more for their healthcare, spending more time searching for providers online, and demanding convenient tools like online scheduling, telehealth, and two-way messaging. The consumerization of healthcare has finally arrived at your local doctor’s office. Tebra combines leading technologies from both companies, which currently support more than 100,000 healthcare providers, to deliver an all-in-one platform purpose-built to drive practice success and modernize every step of the patient journey. Respondents were 54.1 percent female and 45.9 percent male, with a generally even distribution across four age segments, ages 18 and older.Kareo, a leader in cloud-based clinical and financial software, and PatientPop, a leader in practice growth technology, today announced the closing of their merger and the unveiling of the combined company’s new name. Survey methodology: PatientPop surveyed 767 patients across the nation in February 2020, using the SurveyMonkey Audience program. With these insights into patients’ top needs and preferences, practice owners can make the adjustments necessary to stay connected with patients and drive practice growth. Managing a private healthcare practice has become enormously challenging, but opportunities at business success and patient loyalty abound. When practices don’t respond, the rate of patient dissatisfaction goes up 276 percent. Q: How satisfied were you with how the practice responded to your feedback? Responding to patients is one of the most important aspects of managing patient communication, with a direct line to satisfying patients - when practices respond to feedback from unhappy patients, the rate of satisfaction improves.īy simply connecting with a dissatisfied patient, and listening to their concerns, providers can retain a previously unhappy patient.
Sadly, that’s an increase over our 2019 survey results (previously 51.8 percent). Nearly six of 10 patients (58.5 percent) were not contacted by their healthcare provider after sharing feedback about a poor experience at their practice. The majority of practices don’t respond to negative feedback - and the results can be damaging.
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